Wednesday, March 21, 2012

Alix controller recall -- pre-March 2012



This post is for Emriver Alix flow controller users who bought their units before March 2012.

Your Alix controller might need repair.  Please watch this movie.
Despite our best efforts, and months of earnest R&D, some of our newly-born Alix controllers have a minor fault.  We got a batch of mislabeled fuses that may shut down the controller when nothing’s wrong.  Hundreds of hours of use and testing in our lab didn’t reveal this problem, but a user in the field did.

Damn you, Murphy's Law.
We’re emailing all the affected Alix controller users. Of course we’re fixing everything for free.

No comments: